How to Choose the Right Auto Body Shop in Lubbock, TX

When your vehicle is damaged — whether from a fender bender, hailstorm, or accident — finding a reliable auto body shop in Lubbock becomes priority number one. But not all repair shops are created equal. Some overcharge. Some under-deliver. Others may rush through repairs just to move on to the next job.

So how can you tell which shop actually has your best interests at heart?

In this guide, we’ll walk you through exactly what to look for (and what to avoid) when choosing a body shop in West Texas. Whether it’s your first time dealing with collision repair or you’ve had a few frustrating experiences before, these tips will help you protect your vehicle, your wallet, and your peace of mind.

1. Look for Local Reputation & Longevity

In a city like Lubbock, word of mouth still matters. A good body shop builds its name over time, not overnight. That’s why one of the first things to check is how long the business has been operating and what the community says about them.

Here’s what to research:

Google Reviews: Look for consistent 5-star feedback, especially around service, honesty, and turnaround time.
Facebook Recommendations: Community groups can reveal customer experiences, both good and bad.
Better Business Bureau (BBB) status: Is the business accredited? Do they resolve complaints?

At Moreno’s Elite Autoworks LLC, we’ve earned our reputation in Lubbock not by advertising — but by delivering exceptional work, being upfront with customers, and standing behind every repair.

“James takes pride in his work and is honest and dependable. I highly recommend this business to everyone!”
— Dvette Treider, Google Review

2. Ask If They Specialize in What You Need

Not every body shop does everything. Some only handle insurance work. Others might not have the tools for paintless dent repair, custom fabrication, or classic car restoration.

Before booking an estimate, ask:

Do you handle full collision repair?
Do you offer paintless dent repair (PDR)?
Can you match factory paint colors?
Do you repair trailers, RVs, or motorcycles?
Do you accept insurance claims?

A good shop will clearly list its services and explain what they do — and don’t — do. At Moreno’s Elite Autoworks, we handle everything from glass replacement and frame work to storm damage, custom fabrication, and classic restorations — all under one roof.

3. Prioritize Clear, Honest Communication

A trustworthy shop will walk you through the repair process before turning a single wrench.

Look for:

Transparent estimates: No vague pricing or surprise charges.
Upfront timelines: Realistic expectations about how long the work will take.
Insurance guidance: Will they help you work with your insurance carrier?
Frequent updates: You shouldn’t have to chase them for a status report.

Shops that avoid details or rush you into a decision should raise red flags. You’re entitled to understand what’s going to happen to your vehicle — and how much it will cost.

“They kept me informed on my repair status when parts were delayed… the paint match was perfect. I’ll be a customer as long as their doors are open.”
— Shari Davis, Verified Review

4. Inspect the Facility (If Possible)

A shop’s workspace tells you a lot about its professionalism. If the shop is chaotic, disorganized, or unsafe, it’s likely their work will be too.

When visiting in person, check:

Clean, organized work bays
Professional tools and modern equipment
Secure storage for vehicles
Clean office/waiting area

A well-run shop treats both cars and customers with care and respect. That includes how they maintain their space and communicate with you when you walk in.

5. Ask About Warranties on Work

A reliable auto body shop should stand behind its work with a written warranty. This shows confidence in their craftsmanship and protects you from poor-quality repairs.

At Moreno’s Elite Autoworks, we offer warranties on:

Paintwork (against peeling or fading)
Collision repairs (on structural and cosmetic components)
Parts and labor depending on the type of repair

Always ask what’s covered — and make sure you get it in writing.

6. Beware of “Too Good to Be True” Quotes

Getting multiple estimates is smart — but be cautious if one shop gives you a quote that’s much lower than everyone else. Cheap isn’t always better, especially with auto body work. Lowball quotes could mean:

Inferior or non-OEM parts
Cutting corners on labor
Skipping necessary steps
No warranty included

Instead, look for value: a fair price for high-quality, long-lasting work. If you're comparing quotes, ask what’s included in the price and why one might differ from another.

7. Make Sure They Offer What You Actually Need

Every vehicle is different — and every repair job is too. Be sure the shop can handle your specific situation.

For example:

Minor dents? You might want PDR to avoid repainting.
Severe hail damage? You’ll want a shop that handles high-volume claims quickly.
Classic restoration? Not every shop can fabricate discontinued parts or match vintage paint.
Trailer frame damage? Some shops only handle cars.

At Moreno’s, we service a wide range of vehicles, including classic cars, trucks, motorcycles, trailers, and RVs. We also offer custom fabrication for those unique cases that need a solution from scratch.

Final Thoughts: Don’t Settle for Less Than Elite

Choosing the right auto body shop in Lubbock isn’t just about fixing a dent — it’s about protecting your vehicle’s value, safety, and appearance.

With the right team, you’ll get:

Quality repairs that last
Fair, honest pricing
Clear communication
Confidence every time you drive

At Moreno’s Elite Autoworks, we’ve helped hundreds of Lubbock-area drivers get their vehicles back to pre-accident condition — or better. Whether you’re dealing with a collision, hail, or just want to restore something special, we’re here to help.

Need Auto Body Work in Lubbock, TX?

Call us today at (806) 772-9956
Visit us at 8901 US-87 Suite 125, Lubbock, TX
eliteautoworksoflubbock@yahoo.com

We’ll give you a free, honest estimate — and treat your vehicle like it’s our own.